RETURNS & WITHDRAWAL

Right of withdrawal

You have a 14-day right of withdrawal when shopping with us.

The deadline applies from the day you receive your item.

If you wish to cancel your purchase, you must notify us at mail@craftsisters.dk within 14 days.

You then have an additional 14 days to send the item back.

Returns

• The item must be returned in original condition and packaging
• You may try the item, but not use it
• You are only liable for any loss in value if the item has been used beyond what is necessary to determine its nature and function
• Return shipping is paid by the customer
• You are responsible for the item until we receive it

(Optional)
You can include our return form. It comes with your order.

REFUND

Once we have received and approved your return, we will refund the amount to the same payment method used for the purchase.

We may withhold the refund until we have received the item or you have provided proof of return.

RETURN YOUR ITEM TO

Craft Sisters ApS
Att: Webshop
Jægersborggade 53, basement
2200 Copenhagen N

PICKUP IN STORE

You are very welcome to pick up your order in our store:

Jægersborggade 53
2200 Copenhagen N

Opening hours:
Monday–Friday: 11:00 AM – 5:30 PM
Saturday: 11:00 AM – 4:00 PM
Sunday 11:00 AM - 3:00 PM

DO YOU HAVE QUESTIONS?

mail@craftsisters.dk