Refund policy

 

PICK UP AT OUR PHYSICAL CRAFT SISTERS STORE
You are very welcome to pick up your order at our store at Jægersborggade 53, 2200 Copenhagen N during normal opening hours (Mon-Fri 11-17.30, Sat 11-15.30)

RIGHT OF CANCELATION
Items purchased on Craftsisters.dk can be returned and refunded within 14 days of receipt. If you wish to return an item, please write to mail@craftsisters.dk indewithin 14 days and return the item as soon as possible, but no later than 14 days after receipt. Please note that the right to return an item ceases if you have used the item to a degree that clearly reduces the selling price. The item must be returned unused and in the same condition and packaging as when received.

RETURN POLICY
Please complete the returns form and send it with the items you wish to return. The form has been sent with your items, but it can also be found here XXX Please note that the items are your responsibility until we have received them and that you will be responsible for the return costs. If an item is broken or lost during transport, you may be held liable. In such cases, it will be your responsibility to document transport.

REFUND
When we receive your item and have approved its condition, we will transfer the amount to the same credit card or gift card that you used for payment.

DO YOU WANT TO RETURN? THEN SEND TO
Craftsisters APS Attn: Webshop Jægersborggade 53, kl. 2200 Copenhagen N